Bad feedback, subtle (and not so subtle) digs on Twitter, your mistakes pointed out for all to see, and then you go make it way worse…

In your online life, just like your business life, it can be hard to take criticism. We are not married, after all, to our peers – business is personal. But just like in person, going ballistic certainly does not help the relationship, how you are perceived by other people, or even your own equilibrium.

I seemed to attract a deluge of criticism online and off recently. In addition, I had a management issue that felt like backhanded criticism. Although my first instinct was to react as if these were attacks, by standing back, taking a deep breath, and actually trying to see what the other person was saying, I realized that they all had merit – and in some cases, there were things that needed addressing.

What is so odd, for me, is that, I consider it a key function of my job to address client issues when they come up about my practice. I survey every client who visits us, so thanking clients for positive feedback, and trying to address negative feedback, is part and parcel of what I do.

Learning the lesson that bad, even unjustified, feedback about your business is not a personal attack was an easy lesson to learn. Understanding, that personal business criticism should be handled in a similar vein is harder to learn, but ultimately even more important.

Comments welcome (please be gentle…)

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