What can we learn about leadership, and management, from an insiders account of the 2016 Presidential campaign of Hillary Clinton?

A surprising amount is the answer in the case of Jonathan Allen & Amie Parnes’ excellent “Shattered.”

Subtitled:”Inside Hillary Clinton’s Doomed campaign,” Shattered is a surprisingly partisan look at one of the most dramatic election campaigns in memory. As is mentioned in the book’s introduction, if you are a Hillary Clinton supporter this book can make for painful reading and a reopening of recently scabbed over wounds. It is also noted that if you are not a Hillary Clinton supporter it may reenforce your views, but may also engender some sympathy.

The story spans Clinton’s early decision-making process of whether to get into the 2016 presidential campaign all the way to the days and weeks after the election of Donald Trump. It is really the story of an organization; and the failures of leadership, management, data, and strategy.

What makes the story so compelling is that the people at the heart of the campaign to elect Hillary Clinton, and Clinton herself, are painfully aware of the mistakes of the 2008 campaign for the democratic nomination against Barack Obama. The 2008 campaign was characterized by internal power struggles, leaks, and was generally drama filled, and the candidate and her team are hell-bent on not making those same mistakes again. While for the most part they succeed, there are numerous new mistakes which once again create a dysfunctional organization.

Prizing loyalty over everything else, Clinton cannot help but create an organization of fiefdoms which allows them to get top down decisions implemented; however, is then tone-deaf to bottom up feedback. It also creates a system where staff need to get multiple people need to sign off on decisions. This in turn, creates the need for others to get involved to help fix the organizational problems, but unintentionally make things worse. As is noted mid way through the book, leaking was a symptom of the dysfunction of the 2008 campaign rather than the cause. This is a failure of leadership by getting management structure wrong.

As the book progresses, through the democratic primaries it becomes obvious that while some lessons of 2008 had been learned by the 2016 campaign, for example focusing on delegates rather than votes, it blinds them to the fact that some of their underlying assumptions are wrong. They do not realize that they are losing the votes of working class whites who had formed their base in 2008 and for whom Bill Clinton had been a champion.

Other than the organizational issues, there is also the role of big data. Every campaign decision is based on analytics and is constantly looking for the least costly route of victory. However, analytics are being used as a strategy, and a decider, rather than as a tool. The underlying assumption is that is cheaper to persuade supporters to go to the polls, and register to vote, rather than change the minds of undecided voters. This does not take account that there are voters who are actively voting against Hillary Clinton, and they were not doing anything to change the minds of those voters.

The campaign was misreading the electorate, the analytics were wrong, but it was the organization that allowed it to happen. Having said that, as the book correctly notes, no reputable pollster was predicting a Donald Trump win, so the Hillary team is hardly alone.

This is an interesting book because these are people obviously working at the top of their game, repeating the issues made famous by the World War I book “The Guns of August” by Barbara W. Tuchman. That book explores the idea that the generals of World War I were not fighting the current war but the previous one and not realizing that the world had changed and thereby dramatically adding to the misery of The Great War.

Like Weapons of Math Destruction which I reviewed here, Shattered is also a warning of the potential limits of big data and predictive models. They are a tool, and should just be one of many. There are lots to learn from Shattered; it is an excellent tool as well.