Archives for posts with tag: influence

age of infuence
I’ve been following Neal, as a voice on marketing and social media, for easily 10 years.

When he announced the opportunity to buy his new book in advance, receive a signed copy, and be mentioned in the acknowledgments for to helping to support the book’s creation; I took him up on his offer – LinkedIn paying off once again.

You can find me mentioned, and neatly bisected, between page ix and x.

Fame at last.

I delve into this minutia because Neal’s book deals with, and makes the case for, influence and influencers. In how to both leverage and engage influencers in a successful business relationship, but also on how to be a successful influencer in the first place.

Influencer Marketing has received rather a bad wrap outside of the marketing world – particularly by the business community. This is mainly due to news stories of millennials traveling the world, and expecting hundreds of dollars in free goods and services in return for a good word on social media of dubious value. It is also not helped by stories of influencers using their networks to “take revenge” on businesses they feel slighted by; or who have spurned their advances.

“The Age of Influence” makes the case for influencer marketing to actually be an extension of normal social media engagement, taken to its next logical level. Those of us that have our own brands, and brands that we work for, on social know that our own personal posts are treated much more favorably by algorithm gods than brand business posts. It’s a “pay to play” world.

Influencer marketing leverages the personal voice for business purposes. Where “The Age of Influence” really succeeds is in showing the reader that influencer marketing should really be about the relationship between the brand, the influencer, and their larger social following. That the pinnacle of influencer marketing is not a paid Instagram post by someone famous. The pinnacle is rather the partnership, on a long-term basis, between a fan of a product or service, who also has their own fans who trusts the message because of the messenger. Trust is based on authenticity.

There is, of course, a tendency for brands to want to control their message, voice, and overall look. This is normal. As marketing professionals, we spend a lot of money, time, and energy into creating a look and personality for a brand that we are happy with. However, to do this with influencers is to stifle their natural creativity and voice that made them influencers in the first place. Likewise, influencers are not content creation adjuncts to the marketing department. Working with influencers, whose followings come in all shapes and sizes, is a partnership that could be allowing them to interview staff, get a sneak peek at a product or service, or giving discount codes, or products, to followers. The more successful the influencer, the more like working with a traditional media company the relationship becomes. But at its core, when influencer marketing is successful it is about a relationship where both parties are happy and getting what they want out of the collaboration.

There are significant legal issues with paid collaborations between influencers and brands. And while “The Age of Influence” does not deal with this in depth, it does warn of the pitfalls and make it clear that these are issues to address with any campaign that must be taken seriously.

“The Age of Influence” is much more than a “how to” manual of influencer marketing; it is a treatise on how influence is actually about boosting engagement and having a more dynamic relationship between customer and brand. How in its earliest of stages, influencer marketing is indistinguishable for just good social media engagement. As Neal states in the book, don’t get too focused on the tools; but the tools to get started are all in “The Age of Influence.”

If you feel that influencer marketing is not for you; “The Age of Influence” begs to differ, and if your interest is already there then it is the all-important bible.

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power

The Power Paradox: How We Gain and Loose Influence, is a slim but insightful book on the relationship between power, the powerful, powerlessness and the powerless. “The seductions of power induce us to lose the very skills that enabled us to gain power in the first place”, which is from the introduction, nicely sums up the premise.

The author, who uses his own experimental data and a number of graphics, makes a solid case for the phenomenon that others have labeled, incorrectly, as power corrupts and absolute power corrupts absolutely. Separating the Power Paradox into 20 ‘Power Principles, which are too extensive to list here, Dr. Keltner neatly lays out why leaders become leaders, and why they can go off the rails.
What is missing from the book, is historical perspective. It is filled with experimental data, but real world examples from business, or politics, would make for a more compelling case. One of the reasons that I appreciate the argument made in the book so much is due to the insights of Nassir Ghaemi in his excellent: A First Rate Madness which I reviewed here and is full (in retrospect) of historical examples of the Power Paradox in action.

From my own experience, I have seen the Power Paradox at work in supervisors and in myself. Terminology is, of course, a problem. I have always accepted that “power” means the control that your job, or position, grants you; whereas the ability to lead is granted through “authority.” Authority is given by a group. The Power Paradox lumps these both together, though it does make use of “empowered” but because of the larger framework of the “principles” this actually works. The definition of power and authority, may be too simple for such a complex subject, particularly when dealt with in such detail as here with “The Power Principle,”

The book becomes particularly interesting, and potentially controversial, when Dr. Keltner deals with gossip. Long considered a symptom of a potentially hostile work environment, Dr. Keltner makes the argument that gossip is how strong groups self-regulate and expose the “reputations of the selfish and the Machiavellian.” The author does recognize that gossip can be extremely harmful, particularly when it is abused by the powerful; however, the case for it not being the cardinal sin that we have long believed it to be – particularly if your goal is to have high functioning groups – is pretty solid.

Annoyingly for a book written by an academic, but probably a sop to writing a pop-science book, the footnotes are exiled to the end of the book, making following a path of enquiry more complex than it really needs to be, but this is a small criticism of a great leadership book. It is particularly useful for those who have been in leadership positions for a while. There are lots of books out there on how to become a leader, create functional teams, and even dealing with powerlessness; however, it is rare to find a book that addresses the dysfunction of leaders who get used to their positions, and why things can go awry.
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For leaders, you need the book before you really need it, otherwise you will not stay a leader for long.

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